Delivery + Returns

Shipping

New Zealand

$3 for tees and gold foil prints

$8 flat rate for hoodies

All orders are posted NZ Post – track and traced and you’ll be emailed your tracking number once it’s been posted.

Parcels are sent from Rural Hawkes Bay.

No surcharge for rural delivery (but just allow a couple of extra days depending on your postman!)

Paid orders received before 11am weekdays, will be posted the same day (unless the shop is in holiday mode).

Free Shipping

We offer free delivery on New Zealand orders that are over NZ$150. NZ orders that are under the $150 threshold will be charged the above shipping pricing.

Overseas shipping

We do ship to other countries, please enquire and I’ll happily let you know the costs.

 

Returns + Exchanges

Returned items must arrive in the original, saleable condition they were sent to you in, to be eligible for a refund.

Your item(s) must be returned within 15 days of receiving your goods to be eligible for a refund.

Returned items are to be shipped back at your own cost and must have tracking on them as Ambassador is not responsible for any returned items lost in the post.

For orders originally over $150, if you return the whole order for a refund or part of, taking your order to below the ‘free shipping’ threshold, we will deduct $8 from your refund or store credit.

If a refund is requested – once the item(s) have been received and approved for a refund, it will be paid into your bank account within 3 working days. Ambassador will not refund the original freight cost on the item.

TIP: If you’re unsure which size to get, it can be quicker and easier for you to order both sizes and simply return the one that doesn’t fit.

Items on Sale

No refunds will be given for items that are on sale. But they are able to be exchanged for another item or a store credit for future use.

Clearance sale items and Seconds are non-refundable and non-exchangeable.

Faulty Items

If you have a faulty item  – please contact me directly (hello@ambassadorstore.co.nz) so that I can resolve that for you.

Payment

All prices on this website are in New Zealand dollars and include 15% GST.

You can choose to pay with Credit Card Visa, Mastercard, Paypal, Bank Deposit (NZ only).

We have a secure server for credit card payment.

Laybys

We are happy to offer laybys on our items. To organise a layby please email me at hello@ambassadorstore.co.nz. Laybys require a 25% deposit and need be paid off within 6 weeks.